RETURNS POLICY

 

At GeyserSteam, we are committed to providing you with high-quality products. Our Returns and Refund Policy is designed to ensure a transparent and fair process for returns, refunds, and warranty claims. Please read this policy carefully.

Returns for Refund:

We understand that circumstances may arise where you need to return a product. Our policy allows for returns within 30 days of the date you received your order if the product is damaged, faulty upon arrival, does not work as advertised, or if you just want to return it. To qualify for a refund or exchange, all returned items must be undamaged and include original packaging with all manuals and accessories.

Refund Process:

If your return meets our guidelines, we will reimburse you the price of all purchased products. Please note that the cost of shipping, including original shipping charges for items with free shipping promotions, will be deducted from your refund total. Return shipping costs vary by location, you can contact us with your zip code information for an estimate. Additionally, a re-stocking fee may be applicable to return orders based on the condition of the unit of up to 20%. Fees for professional assembly or disassembly are non-refundable.

Refund Processing Times:

Refunds are issued within 5-15 business days of receiving the returned order. It may take 2 to 10 days for the refund to appear on your bank statement, depending on your financial institution's processing time.

Warranty:

All our products come with a 1-year manufacturer's warranty. If you experience any issues, contact us, and we will either fix the problem or provide a replacement. Extend your warranty to 3 years for an additional cost.

Final Sale:

Items cannot be returned or exchanged for store credit. Orders canceled within 24 hours are subject to a processing fee of up to 10%. Cancellations after 24 hours are subject to a 20% fee, and the request must be in writing. Refunds take about 15 business days to process.

Exchanges:

Exchanges are not part of our return policy. Accepted returns will be refunded to the original payment source as per our refund policy. Damaged orders rejected upon delivery will be replaced at no extra cost.

Modified Policy:

If you return more than $9,900 within a 12-month period, you will be subject to a modified return policy. We will contact you if this policy applies to your situation.

Requesting a Return:

To request a return label, email hello@geysersteamroom.com with your order number and details of the issue. We will be in touch with you promptly.

Thank you for choosing GeyserSteam.

 Updated March 16th 2024