FAQs

Frequently Asked Questions:

 

• Is it plug and play or does it require installation?

The GeyserSteam was designed to be plug and play. No need to modify the electricity or do any plumbing work. It comes with a self-contained drain system that was specially desinged for the GeyserSteam. 

• Where do I plug it in?

You can plug it in to any wall outlet. It uses 110V so no need to modify the electric panel. Just make sure you don't plug anything else to the same circuit while the steamer is connected since it uses the maximum amperage for a regular house circuit. If using two steam generators simultaneously, connect them on different circuits using extension cords or install two dedicated outlets with the help of any electrician. 

• How long does the order take to arrive?

The order ships from our warehouse in South Florida within 5 to 14 business days after the order is placed and transit time is 2 to 7 business days depending on the location

• What temperature does it reach?

Steam rooms typically reach a temperature of 100 F. to 120 F. with a humidity of close to 100% which provides a relative temperature of around 180 F. Our units reach up to 120 F. with a humidity of almost 100% which feels like 180 F. 

• Is there any warranty?

Yes, we offer a 2-year manufacturer warranty for residential use. If anything stops working reach out and we'll either fix it or replace it at no additional cost. The warranty covers the steamer machine and the cabin. You can buy additional warranty years at checkout or reaching out to hello@geysersteamroom.com

• Can I get a refund?

Yes, we are so confident in our GeyserSteam that we offer a 30-days return policy. More details on our refund page.

• How do you clean the GeyserSteam?

You can clean a similar way you clean a shower. It's safe to use any cleaning products and disinfectants. It's super easy to clean. After using it, use the squegee to empty the water down the drain and then remove and empty the water tray. We also recommend leaving the doors open until it dries. 

• Does it work for indoors or outdoors?

It works both indoors and outdoors. For outdoors we recommend using a cover to protect it further. If installed outdoors we recommend using it above freezing temperatures (over 32 Fahrenheit) to maximize performance. 

• How does the drain work?

It has a specially designed draining system. After using use to squegee to clean empty any remaining water from the floor and walls down the drain. Then open the drawer where the water tray is (at the bottom below the base) and just empty the water from the tray. 

• Is there any financing available?

Yes, we offer financing through Affirm. To see your personilized terms and options available, add the product to the cart, start the checkout process and select Affirm at checkout for financing up to 36 months.

• Does it come assembled?

No, it comes in boxes. It's easy to assemble, just follow the instructions and the video. We also offer a professional assembly service.

• How to assemble?

Assembling the GeyserSteam consists in putting the cabin together (4 walls, one base, and the rooftop). For a more detailed visual guide, we recommend watching the instructional video: 

How to Assemble the Fly Geyser step by step video.

• What tools do I need to assemble it?

A power drill is all you need. Two people are required for assembly.

• How long does it take to assemble?

It takes about 3 hours to assemble.

• How does the assembly service work?

When placing your order, include the professional assembly product to the order. After your order is placed, our staff will contact you to coordinate your assembly appointment.